DJI Care Refresh for DJI Osmo Pocket 4P – two-year plan

DJI Care Refresh is a service program designed for the DJI Osmo Pocket 4P camera. In the event of equipment damage, you can request priority replacement after reporting the incident and paying the replacement fee. The two-year plan allows you to use up to 4 replacements. The stated replacement fee is PLN 219; when reporting directly to the manufacturer, the price may vary according to the current exchange rate.

Activation is carried out on the DJI Care website using the Care Refresh code, the device serial number and personal details. The service is then automatically assigned to the relevant region, and you will receive confirmation by email. If you are located in the same region where the plan was purchased, the manufacturer covers shipping of the replacement device.

Procedure in the event of damage:

• Report the fault and send the device to a DJI service centre, providing information about DJI Care Refresh coverage.
• After receiving the quotation, choose repair or replacement under the program.
• After paying the replacement fee, you will receive a replacement device or replacement parts via priority shipping.

The plan can be extended to a maximum total period of 3 years by purchasing a subsequent one-year plan. Extension is possible if the service has not yet expired or expired less than 15 days ago.

The program does not cover, for example:

• lost, stolen or abandoned equipment,
• additional accessories,
• intentional damage or loss of the product,
• damage to the casing that does not affect functionality,
• damage caused by force majeure,
• faults caused by using unauthorized accessories, batteries, chargers or software.